The Conscious Keyboard

Helping youths stay conscious of their online actions

The Conscious Keyboard is a smartphone plugin which helps youths become more aware of the consequences of their online messaging behaviours. It uses machine learning to detect hurtful language being typed, has a built in timer which delays the message from being sent, and then prompts youths to reflect on the consequences of the hurtful message. But ultimately, leaves the decision to send in the hands of the youths.

Work

App Design, UX, UI

Year

2020

THE RESEARCH

A global survey with over 2000 youths, aged 11-18, and one to one interviews, carried out by Northstar Research Partners.

THREE KEY INSIGHTS UNCOVERED THROUGH RESEARCH

Digital connectivity is necessary for interaction with peers and a way of life.

Majority of youths connect with their social circle digitally. With 81% of youths using a device daily.

Main form of communication is through messaging on different platforms.

Most communication is done through messaging on social media and messaging platforms, both one to one and in groups.

There is a strong awareness of the negativities brought about by technology.

Youths understand the realities of digital addiction and anxiety. They understand that their behaviour plays a big part in the lives of others.

THE CHALLENGE

How can we help youths stay conscious of their actions in their digital environments.

EARLY PROTOTYPE DEVELOPMENT
THE SOLUTION

The Conscious Keyboard.

A smartphone keyboard plugin that encourages responsible digital behaviour by making youths more aware of the consequences of their online actions.

FUNCTIONS OF THE CONSCIOUS KEYBOARD

Detects hateful and harmful language using machine learning.

Delays the immediate sending of hateful and harmful messages.

Prompts the user to reconsider the message but leaving the user with the final choice.

Tracks their messaging history and supplies reports allowing them to monitor their actions.

Connects the user to their nominated support network to ask for help.

Educates both users and their support network on digital wellbeing.

The Conscious Keyboard learns.

It understands when insensitive or hurtful messages are being typed, using machine learning to understand and identify language.

The Conscious Keyboard prompts for reflection, but ultimately leaves the decisions up to the users.

The Conscious Keyboard notifies the user when hurtful content is detected.

If the user decides to send it, the message is placed on a 5 second freeze to allow them to reflect on their messages, giving time for the user to change their mind.

The Conscious Keyboard gives users an overview of their behaviour.

A history function provides reports on users messaging history, allowing users to see their progress.

The Conscious Keyboard connects users to their dedicated adults.

An ‘ask for help’ button allows users to approach their parents or chosen adult for help.

This notifies the chosen adult that the user needs help.

The Conscious Keyboard supports parents.

A built in guide offers support and guidance for parents, digital parenting tips and how to come to an agreement with the child when installing the app.

Additionally, a built in guide provides parents a range of resource to navigate the challenges of raising an online generation.